1.1 Introduction

Caviar Multimedia (hereinafter referred to as "we", "our", "us", or "Caviar Multimedia") recognizes the importance of protecting your privacy and personal information. That’s why we’ve implemented safeguards and sound practices in handling your personal data in compliance with applicable laws concerning the privacy of individuals who visit, interact with, and use our services and website.

This privacy policy (hereinafter the “Policy”) outlines our practices regarding the collection, use, processing, disclosure, and retention of personal information from our clients, visitors, and users.

By using our website or any of our services, you agree that we may collect, use, process, disclose, and retain your personal information as described in this Policy.

If you do not agree to comply with and be bound by this Policy, you are not authorized to visit, access, or use our website or services, nor to share your personal information with us.

This Policy does not apply to the personal information of employees, representatives, and/or consultants of Caviar Multimedia, or any other affiliated persons, nor to information that is not considered personal under applicable law.

1.2 Privacy Officer

For any questions, comments, or complaints regarding this Privacy Policy or our privacy practices, please contact the owner of Caviar Multimedia at the following:

Email: [email protected]

Address: 289 Jean-Claude Tremblay Street, Vaudreuil-Dorion, QC, J7V 4H7, Canada

Terms with a capitalized first letter in this Policy have the meanings described below, unless otherwise stated in context:

"Service Provider": Any natural or legal person who processes data on behalf of Caviar Multimedia. This includes third-party companies or individuals employed to facilitate the services, provide services on behalf of Caviar Multimedia, or assist in analyzing usage.

"Personal Information": Any information about an individual that allows for their identification, whether directly or indirectly, including characteristics, preferences, or activities of that person.

"Sensitive Personal Information": Personal data that, due to its nature or usage context, has a high expectation of privacy. This includes, for example, health, biometric, genetic, financial, sexual orientation, religious beliefs, or ethnic origin data.

"Privacy Officer": The person responsible for implementing this Policy, as listed in section 1.2.

"Services": Refers to the website and all related services offered by Caviar Multimedia, including any professional services, printed materials, and digital documentation.

3.1 Collection of Personal Information

Your consent is essential when sharing your personal data with us. At Caviar Multimedia, protecting your privacy and data confidentiality is a priority. This Policy details what information we collect, how it’s processed, and when it may be shared with third parties or service providers.

By providing consent, you authorize us to collect and process the personal information necessary to offer our services. You retain control over your data and may withdraw your consent at any time, in accordance with legal requirements.

Through our website, we may collect:

Contact details (name, address, email, business name) for newsletter subscriptions or account creation.

Automatically collected data through Google Analytics (IP address, pages visited, browser type, device OS, etc.).

Geolocation data (from IP or device GPS, depending on settings).

Payment information for any transactional features on our site.

Personal data collected by our payment partners (see their respective privacy policies).

While carrying out services:

Contact details (name, email, phone, address, business number).

Service-related information.

Payment transaction details.

Any additional data provided via forms, surveys, or communication with our team.

Only necessary data is collected and processed. If further use arises, you will be notified as required by law.

3.2 Use of Personal Information

We use your personal information only when legally allowed and for purposes including:

Providing services.

Newsletter subscription.

Identity verification (if applicable).

Operating and improving our website and services.

Risk management.

Legal compliance.

Marketing (with prior consent).

Responding to your questions and providing support.

Surveys, contests, or feedback.

Internal research and analysis.

Fraud prevention and security.

Legal claims or defenses.

Employment applications.

Any other use permitted by law.

All data is encrypted and securely stored on Hostinger servers in South Carolina, USA.

3.3 Sharing of Personal Information

We may share your information with employees, contractors, agents, and trusted third parties who need it to perform their duties.

Only staff with a legitimate need can access this information, in line with our internal data protection policy.

We do not sell or trade your data unless legally required.

3.3.1 Service Providers

We may engage third-party providers for IT, marketing, analytics, hosting, or data processing.

For example: We use GoHighLevel for newsletter sign-ups. Their privacy policy: https://www.intuit.com/privacy/statement

These providers are contractually obligated to use the data only as instructed and to apply adequate protection measures.

3.3.2 Legal Compliance and Protection

We may disclose your information to: Respond to legal/governmental requests. Protect our business or users. Comply with legal obligations. Assert or defend legal rights.

3.3.3 Business Transfers

In the event of a business sale, merger, or asset transfer, your information may be transferred. You will be notified if the new entity adopts a different privacy policy.

3.3.4 Consent

Where possible, we seek direct consent. If you provide us with another person's data, ensure they are informed and have given consent.

3.3.5 Data Retention

We retain your data only as long as necessary for its purpose or as required by law. Once no longer needed, it is deleted or anonymized. To learn more about retention periods, contact our Privacy Officer (see section 1.2).

You may contact our Privacy Officer (see section 1.2) to:

Access your data. Correct inaccurate or outdated data.

Withdraw consent (subject to legal/contractual limits).

Request removal or de-indexing of your data if it violates legal rights.

File a complaint with the privacy commission (where applicable).

ID verification may be required.

Caviar Multimedia implements technical and organizational measures to protect your personal information, including:

SSL encryption on our website.

Firewalls and network monitoring tools.

Staff training and confidentiality agreements.

Access limited to authorized personnel.

Secure handling by third-party providers.

Timely destruction or anonymization of outdated data.

While we take all reasonable precautions, no system is 100% secure. Please notify us immediately if you believe your data has been compromised.

We may update this Policy at any time. The latest version is always available on our website. Continued use of our services after changes means you accept the updated terms.

Our website may contain links to third-party services. These are governed by their own privacy policies. Caviar Multimedia is not responsible for their content or data handling.

Caviar Multimedia commits to taking reasonable steps to protect your data. However, you acknowledge that no digital system is infallible. We are not liable for unauthorized access or breaches unless due to gross negligence or willful misconduct. If a high-risk breach occurs, we will notify you and take appropriate steps to minimize harm.

For questions, comments, or concerns regarding this Privacy Policy, please contact our Privacy Officer using the details in section 1.2.